Client Testimonials
We strive to achieve a fantastic, memorable experience for every customer.
We welcome any and all feedback, to enable us to continuously improve our high level of customer satisfaction.
You can browse our client reviews and submit your own below.
Simon
27-Nov-2022
Brilliant weekend in Stratford
"We made a last minute booking for a couple of electric mountain bikes to be delivered to Stratford upon Avon. Everything arrived on time and in great condition. The bikes were fantastic, and was a really fun way to explore the surrounding countryside. Price is very competitive and service was super. Will definitely use again and highly recommend! "
Peter Zussman
18-Nov-2022
First Class Service
"We hired two E-Mountain bikes for a day to join a group in Oxfordshire. The bikes were delivered and ready at the location when we arrived and where in excellent condition (almost brand new). We agreed collection time and were given a lot of support and advice about the bikes. Truly a VIP service and fantastic value. With service like this it will not make sense to purchase a bike anymore. "
Caroline & Etienne
05-Oct-2024
Great bikes , great service
"Bikes were just great , drop on drop off was extremely convenient , and Harry was very helpful "
Cathy Eisnaugle
02-Sep-2024
Great service
"Harry was awesome, he was prompt on arrival helped 2 adventurous mature hot chicks learn about these great bikes and so glad he did. We had a blast and biked from Bourton on the Water to Stow on the Wild, enjoying beautiful countryside in the area. Would advise everyone to contact Harry at ebike escapes uk."
Philip Lindsell
24-Aug-2024
Great e-bike, great service
"I hired a Haibike from 17-24 August 2024, taking delivery in Bristol with collection in Holyhead, Anglesey. Harry provided an excellent service at every stage. The e-bike was fully equipped and it ideal for my trip as it coped with all the widely varying road/track conditions that I encountered."
Deborah
10-Aug-2024
Great way to try out an e-bike
"Just had a wonderful five days discovering the glorious countryside of Northumberland on Harry’s e-bikes! Our first experience on e-bikes and we are totally converted. They were great to ride, hills just disappeared. Harry was very helpful and provided a great service. We have no hesitation in recommending. "
Greg F
31-Jul-2024
Full suspension eBike hire
"The service and quality of bike was absolutely first class. We hired two full sus ebikes for a 2 day ride across the South Downs. The bikes performed faultlessly and we had a great time. Harry is a top bloke he answered all our questions and delivered and collected the bikes it was all extremely easy and convenient. Will definitely be hiring from these guys again. "
Greg F
31-Jul-2024
Full suspension eBike hire
"The service and quality of bike was absolutely first class. We hired two full sus ebikes for a 2 day ride across the South Downs. The bikes performed faultlessly and we had a great time. Harry is a top bloke he answered all our questions and delivered and collected the bikes it was all extremely easy and convenient. Will definitely be hiring from these guys again. "
Lucinda
20-Jul-2024
Harry enabled us to fulfill a dream bike trip from Lands End to John O'Groats
"We are two couples from the USA in our 60s who wanted to bike from Lands End to John O'Groats following the Sustrans routes. Harry provided us with two Haibike e-bikes and two Cube regular bikes. He delivered the bikes to us in Penzance, Cornwall and gave us as much time as we needed to ensure the bikes were as we wanted them. He provided bike locks, panniers, spare inner tubes, pumps and tools. A month later Harry picked up the bikes from us in John O'Groats. From the beginning of our correspondence with Harry, through our bike trip in the UK, and up to the pickup Harry was responsive and helpful. He arrived in Penzance and John O'Groats at the arranged times and was completely reliable. Harry and ebike escapes enabled us to fulfill a dream of biking LeJog. It would have been difficult for us to do this without the services he provided and if we were to do another bike tour in the UK we should definitely use him again."
Simon
06-Jun-2024
Great bike great service
"Just back from a week touring the low countries with my pals. They have their own ebikes, and I hired one from ebikes escapes. The bike was delivered and collected on time, set up perfectly, great instructions and service with a smile. Thanks Harry!"
Simon
06-Jun-2024
Great bike great service
"Just back from a week touring the low countries with my pals. They have their own ebikes, and I hired one from ebikes escapes. The bike was delivered and collected on time, set up perfectly, great instructions and service with a smile. Thanks Harry!"

Ed White
25-May-2024
Super company and service - get riding!
"We had the most fantastic weekend cycling the South Downs Way. It wouldn't have been possible without Ebike Escapes who were absolutely superb. Booking online through their well-designed and user-friendly website couldn't have been easier and I couldn't quite believe they were not only able to deliver a bike directly to the campsite where we were staying, but also to pick it up after our ride from my home address which is 200 miles away! Harry, who dropped the bike off, couldn't have been more friendly and helpful to a novice like me, and gave a full briefing on how to use the Ebike, which was an absolutely fantastic machine in great condition - I can honestly say I wouldn't have stuck the course without a bit of electrical assistance! Pricing was very fair and reasonable for a first-rate service. I would recommend these guys without hesitation for all your Ebike needs - happy riding!"
Phil
14-May-2024
Great service
"We hired a Ribble CGR ALe - Sport with road tyres for a few days of cycling in the Peak District. Bike was delivered to and collected from our motorhome on a campsite without a problem. Harry informed us in good time that he was slightly delayed due to traffic, which wasn't a problem for us. The bike came with a saddlebag, spare inner tubes and tyre levers, lights, a pump and most importantly, a charger. The battery lasted for the day's ride of about 40-45 miles, which included some very steep (25%) hills with it being used on full power. All-in-all, a great experience. We would definitely hire from eBike Escapes again"
Robin Campbell
01-May-2024
Absolute pleasure to deal with!!
"Great company, excellent communication and fantastic service, it was a pleasure to deal with Harry he was extremely professional and accommodating, I changed the location drop off at last minute and it was no problem for him, the bike was fantastic and we are already planing our next e bike escape!! "
Richard
26-Nov-2023
First class customer service & quality bike
"Hired the Haibike 2023 AllMtn 2 720Wh Full Suspension eMTB for a wet November weekend in Wales. Was very pleased with the bike. It’s nimble on fast downs and does exactly what’s needed on the ups! Battery life was impressive too, with approx 40% left after 4-5 hours of riding. Easy booking & payment. Drop off & collection as arranged, which included some mechanical support from Harry removing my pedals! Deposit refunded straight after the booking. Bike came with tools, spares & chargers etc. Customer service was first class - I’d highly recommend!"
Rich & Mike
06-Oct-2023
Highly recommended
"We hired 2 Haibike eBikes to do an un-supported C2C with a bit of extra sight-seeing thrown in. Harry was very helpful as we developed the plan, with great attention to detail eg. in selecting tyres and pedals, and the bikes were delivered to our B&B in Whitehaven and collected 4 days later from Tynemouth, spot on time. The Haibikes were perfect for the 300km trip through the Lake District and over the Pennines – comfortable, capable on the off-road sections, powerful enough to get us, loaded with kit, up the steepest hills, and with good e-range: we did up to 90km and 1700m of climbs per day. Looking forward to our next eBike Escape."

Martyn
02-Oct-2023
Fantastic service and quality bike
"I rented a Haibike CF6 for a weekend away in the Lake District. Harry dropped the bike off at my house on time and explained the operation of the bike in full. The bike was in peak condition and never missed a beat all weekend. When we got back the bike was collected within the hour. Perfect service, absolutely faultless. Will definitely be using eBike Escapes again next time."
Andy & Karen
31-Jul-2023
Great fun and great service
"We rented two electric bikes this weekend and had a wonderful day in the hills of the Peak District. The service was impeccable and the bikes were perfect. We hadn’t tried e-bikes before and we can say the experiment was a complete success. Drop-off and collection went like clockwork. Harry is friendly and considerate. Highly recommended. "
Matt Hawkins
18-Jul-2023
Fantastic Eeeeeeebing
"Harry and the team are second to none! I hired 4 Haibike full suspension bikes for myself and three friends to attack and thoroughly enjoy a day of forest and then steep hill trails. The bikes performed amazingly and Harry's support, enthusiasm and overall professionalism was amazing. Thanks so much from us all. Will definitely use your services again. Highly recommend!"
Olivia
07-Jun-2023
Great experience!
"Wonderful day! From customer service to riding the bike everything was 5 stars, They were very punctual, informative and kind, and the bikes themselves were very easy and fun to use! My father, partner and I had a brilliant day! Although our rears are a little sore we couldn’t have asked for a better day! Thank you to everyone at E-bikes escapes for your wonderful service, and thank you Harry for being very kind to us :) "
Neil Thomas
07-Jun-2023
Really good service and communication
"We hired 3 x ebikes for a day in the Peak District, they turned up on time, with 3 very well presented machines. With all the spares to cover for punctures and pumps for tyres and suspension, aswell as locks and helmets. The bikes performed outstandingly. So really couldn't have asked for more. Highly recommended everyone. "
Edward Dickson
04-Jun-2023
Great service and great bikes
"I rented these bikes for 5 days to travel across Wales (~360km), they worked perfectly and managed days with 90km+ of distance and 1500m of climb with more than 25% of the battery remaining. Harry and the team are really responsive and easy to work with. I would highly recommend them."
Phil T
30-May-2023
Great customer service and great bikes
"I had a Ribble CGR delivered by Harry to my home in Kent and then picked up from where I was holidaying in Wales. Both occasions exactly on time. The bike was in perfect condition and exactly what I needed for the hills in Wales and performed flawlessly. I had actually ordered a Ribble Gravel bike but Harry guessed a CGR might be a better choice so brought both along to give me a choice. Great customer service. I would use again without hesitation."
Mark Jackson
20-May-2023
Excellent day with the bikes, highly recommended
"I hired two e bikes to cycle from Cambridge to London with my 14 year old son. It was a fantastic day and so convenient. The bikes were dropped to our house on Friday evening, we rode on Saturday, and they were collected from home again on Sunday morning. The Haibike Hardtail bikes were almost new, really good, and the batteries lasted the whole trip (110km) on one charge. Highly recommended!!"
Simon
04-Apr-2023
Smooth Operator
"We ended up getting three bikes delivered to our barn weekend in the Yorkshire Dales. The bikes were like new and we were really happy with them. They were delivered and collected on time. Harry was a really great guy to deal with. Will definitely hire again."
Neil rowberry
27-Mar-2023
Excellent service.
"Hire the Haibike AllMtn CF 6 from Friday to Monday for trip to wales. Delivery and customer service is fantastic. Drop of was smooth and Guys we’re flexible with times. Along with bike you get a box of bit for all you would need to ensure a good and safe ride. The bike handled amazing over very complicated and big climbs in Afan forest. Never failed and the power assist really helped with some Steep, complex climbs. 2nd day we hit bike park wales, bike was excellent on the climbs to the top and handles fantastic on trails, gave me lots of confidence to hit some drops and jumps. Pick up was on time and again flexible with time to pick it’s up. Was a shame to see it go but will 100% hire again. Thank you ebike- escapes for supplying me with a perfect bike and making weekend amazing. "
James W
23-Mar-2023
Snowden conquered
"After visiting Grenoside, the decision was made to try and conquer Snowden, only issue i didnt have an emtb and the thought of pushing my bike up filled me with dread, not having the funds to warrant a purchase discovered i could hire a bike for a reasonable price, after choosing the size, bike was delivered to my workplace (even thought i did choose to upgrade to the cf6) both bike were brought for me to try, but there was only going to be one winner... With the heavens opening and the wind trying to force us back we made it to the summit, when the terrain allowed the bike marched onwards and upwards, even though the decent was far more entertaing given the sheer speed we came down at... on the whole the experience has been brilliant, pleasure to hire for a fraction of the cost, only shame is i now have to return to a normal mtb... would definitely recommend to anyone... thanks guys "

Frankie
24-Feb-2023
First Class Service at Short Notice
"First made contact on the Wed for a potential delivery on Saturday and after a phone call it was all sorted and from then on it run like clockwork, on time dropping off, easy and fast process and on time collecting again easy process and fast return of security deposit. No issues at all with the bikes, overall a very pleasant experience and one that I would do again and recommend."
Simon
27-Nov-2022
Brilliant weekend in Stratford
"We made a last minute booking for a couple of electric mountain bikes to be delivered to Stratford upon Avon. Everything arrived on time and in great condition. The bikes were fantastic, and was a really fun way to explore the surrounding countryside. Price is very competitive and service was super. Will definitely use again and highly recommend! "
Peter Zussman
18-Nov-2022
First Class Service
"We hired two E-Mountain bikes for a day to join a group in Oxfordshire. The bikes were delivered and ready at the location when we arrived and where in excellent condition (almost brand new). We agreed collection time and were given a lot of support and advice about the bikes. Truly a VIP service and fantastic value. With service like this it will not make sense to purchase a bike anymore. "
Caroline & Etienne
05-Oct-2024
Great bikes , great service
"Bikes were just great , drop on drop off was extremely convenient , and Harry was very helpful "
Cathy Eisnaugle
02-Sep-2024
Great service
"Harry was awesome, he was prompt on arrival helped 2 adventurous mature hot chicks learn about these great bikes and so glad he did. We had a blast and biked from Bourton on the Water to Stow on the Wild, enjoying beautiful countryside in the area. Would advise everyone to contact Harry at ebike escapes uk."